Frequently Asked Questions
Here you have a selection of the most common doubts our clients have, but if you have any, you can contactarnos and we will be delighted to solve them.
How to care for Lanco toys?
Avoid leaving the toy in direct sunlight for a long time: high temperature and prolonged exposure to sunlight can deteriorate the toy and alter its natural colors.
Do not sterilize.
Do not put them in fridge or freezer.
How can I clean the toys?
To keep your Lanco toy clean, all you need is cold water and mild soap. You can also use a toothbrush to scrub small crevices and crevices. Rinse well with cold water when done and pat dry with a towel.
Can I put the toy in the dishwasher?
No, as it is a natural product, it does not resist high temperatures.
They are natural like you, they are sanitized like you, with water and neutral soap.
What material are the toys made of?
Lanco toys are made exclusively from pure natural rubber. This material comes from Hevea brasiliensis tree plantations located in Malaysia.
We love it for being an alternative to plastic: Lanco toys have a life, like everything created by nature, from their birth and life, until they decompose naturally and become part of the environment again.
We do not add any other material that alters its natural properties such as elasticity, softness and biodegradability.
Are all the materials safe for your pets?
Our toys are made entirely of natural rubber and free of: Nitrosamines, Phthalates, BBP, DBP and DEHP. We use food grade dyes to decorate our toys, which are free of cadmium, aluminum, cobalt, barium, lead, mercury, and selenium. Lanco toys are completely free of toxic components and are safe to chew or put in a dog’s mouth.
Why is each toy different?
Because they are made one by one, designed, produced, painted and embedded. The whole process is done by hand.
From plaster casts to toy decorations: a pair of artisan hands carry out every step. Each toy is unique and unrepeatable, as we humans are.
Why are Lanco toys environmentally friendly?
All Lanco toys are natural and biodegradable. Our production process is respectful with the ecology, structured in phases of manual work that leaves an insignificant footprint of contamination.
The toy has not returned to its original shape or is deflated
All our toys are made of natural rubber, a very resistant material, but which can be affected by changes in temperature. Let it sit for a few hours and it should return to its original shap
If the toy is new and you see that it has a small hole, send us a photo of the product indicating the date of purchase to: firstname.lastname@example.org
What to do if the toy breaks?
We recommend replacing the toy. Aunque no es tóxico es mejor que tu perro no ingiera trozos del juguetes.
How are toys made?
It is a totally manual process. From the drawings of the first sketches, the molds made of plaster, to the painting of the last detail of the teether.
This is how it started 70 years ago and this is how we have continued. We believe and are faithful to our artisanal production model.
You can see the steps of our artisanal elaboration here.
Who makes up the Lanco team?
Our designs are made in Barcelona. Lanco Toys production continues in Morocco, a country with a long tradition of craftsmanship. The Lanco Morocco team has been with us for more than 20 years. We create job opportunities for women, redistributing income within the community.
Our production process uses hands rather than machinery and only includes biodegradable materials: natural rubber molds and mineral plaster. Our packaging is plastic free and made from 100% recycled cardboard.
Since when do you make natural rubber toys?
Lanco Toys is a family business founded in 1952 in Barcelona: we are the first European manufacturers of natural rubber toys.
Alfredo Benet Domingo, was our father, grandfather and founder. In it the rare but fortunate combination of artist and commercial spirit was synthesized.
His inspiring motto: “Everything for a child’s smile” Alfredo Benet.
Currently the second and third generation are involved in the project.
To which countries do you ship?
At the moment we only ship to Spain, including the Balearic Islands, the Canary Islands, Ceuta and Melilla.
We will ship to the rest of Europe soon.
How much is the shipping? Is there free shipping?
In Spain, shipping is free on all orders over € 24 to Spain (ex. Balearic Islands, Ceuta, Melilla and Canary Islands).
Orders to peninsula Spain less than € 24 will have a fixed shipping cost of € 4.99 + VAT applicable in Spain.
How long will it take for my order to arrive?
Spain: If the delivery address is in Spain (peninsula) or Portugal, the order will be delivered in a maximum of approximately 96 working hours, with the exception of the Balearic Islands, the Canary Islands, Ceuta, Melilla, Madeira and Azores where it will be delivered in a maximum of 10 business days approximately.
Rest of European Union: (now not available) For European Union countries, delivery will be made in a maximum of approximately 10 business days.
Rest of the world: (currently not available) For countries that do not belong to the European Union, delivery will take between 6-12 business days approximately. * Transit time to the Customs office of destination. Orders received during the weekend or holidays will be processed during the next business day. The packages will be sent through our transport agency, this being the only way of shipping and delivery to post office boxes is not possible.
My order has not arrived, what should I do?
If after 20 days from the purchase of your product it still has not arrived, please, write to email@example.com providing the information about your order.
Can I return my order?
The return of the product must be made within a maximum period of 30 days from the date of receipt. Only products purchased in this online store can be returned.
What should I do to return a product?
Contact our Customer Service department to manage the return. You can do so by sending an email to firstname.lastname@example.org. The hours of operation are from Monday to Friday from 9:00 a.m. to 3:00 p.m. (GMT + 1).
You must apply the return within the following 30 days from the purchase date, the return costs will run by your own. If the client does it by his means, he will not be able to claim the refund of the amount of transport used by the customer to make the return.
The product must be returned in the same conditions and packaging in which it was received. If you no longer have the original packaging, you must replace it with one of similar sizes and capacities.
After receiving the products in our warehouse and verifying that they are in correct condition, we will pay you the amount paid for the product within 10 business days, in the same way in which you made the purchase.
For more information or any clarification in relation to the policy of exchanges and returns, please contact our Customer Service department through the email or telephone number indicated above.
What is the cost of the return?
Returns are always free, the customer, however, will bear the shipping costs.
What methods of payment do you accept?
We only accept payments made by credit or debit card (Visa, Visa Electron, MasterCard or AMEX).
Payments by check or bank transfer are not accepted.
Is payment by card safe?
Yes, the data is transmitted in SSL encrypted form. The payment system will be made through a secure payment gateway.